Shipping policy

Last updated: October 27, 2026

This policy explains where we ship, how long orders take, what shipping costs, and what to do if a package is delayed. It applies to orders placed at https://onlinegoodsroom.com, operated by Online Goods Room.

Where we ship

We currently ship to addresses in the United States.

How long it takes

  • Processing: We prepare your order and hand it to the carrier within 1–3 business days after you place it.
  • Shipping origin: Orders may ship from one of several warehouse locations, so items from one order can arrive in separate packages.
  • Delivery: After your order ships, delivery usually takes 6–12 business days.

Your total wait is the processing time plus the delivery time. Business days do not include weekends or holidays. These are estimates, not guaranteed delivery dates.

If we cannot ship on time

If we cannot ship your order within 1–3 business days, we will let you know by email, give you a new estimated shipping date, and offer you the option to cancel the order for a full refund.

What shipping costs

  • Shipping charges: Shipping charges for non-members are calculated and shown at checkout before you complete your purchase.
  • VIP members: Members get free shipping on eligible member orders.

Any sales tax required by law is also shown at checkout. We do not charge a handling fee.

Optional shipping protection

At checkout you can choose to add shipping protection for $3.95. It is optional, and you can complete your order without it. Shipping protection covers packages that are lost, stolen, or damaged in transit. How to make a claim is explained in our Refund Policy.

Tracking your order

When tracking is available, we email it to you. You can also check your order status at https://onlinegoodsroom.com/pages/track-order. Tracking may take a short time to show the first movement after the label is created. If your order ships in more than one package, you may receive tracking for each one.

Delays

Delivery can take longer than the estimate because of:

  • carrier backlogs or service disruptions;
  • busy seasonal periods, such as holidays;
  • severe weather;
  • stock being moved between warehouses;
  • other events outside our control.

If your package has not arrived by the end of the estimated delivery time, contact us and we will look into it. Packages that do not arrive are handled under our Refund Policy.

Your shipping address

  • Please check your address carefully at checkout. We ship to the address you enter.
  • If you need to change the address, contact us as soon as possible. We can update it only before the order ships.
  • If a package comes back to us because the address was incorrect or incomplete, we will contact you about the next steps.

Contact us