Política de privacidad

Last updated: October 27, 2026

This Privacy Policy explains how Online Goods Room ("we," "us," "our"), which operates the store at https://onlinegoodsroom.com, collects, uses, and shares personal information when you visit our website, place an order, join the Online Goods Room VIP Club, or contact us. It also explains the choices and rights you have.

Information we collect

Information you give us

  • Contact details: name, email address, phone number, shipping address, and billing address.
  • Order details: the products you buy, prices paid, shipping option, whether you added shipping protection, and the payment confirmation we receive.
  • Payment information: card or wallet details are entered into and processed by our payment processors. We receive only limited information, such as the card type, the last four digits, and whether the payment was approved. We do not store full card numbers.
  • Membership details: if you join the Online Goods Room VIP Club, a record of your enrollment (the date and time, the checkbox you selected, the terms shown to you, and the device's IP address), your billing history, and any cancellation request.
  • Messages: what you send us by email, phone, or our contact form, including photos you send with a claim.
  • Reviews and other content you choose to post on our website.
  • Marketing preferences: whether you have signed up for our emails or text messages.

Information collected automatically

  • Device and usage data: IP address, browser and device type, general location derived from the IP address, pages viewed, links clicked, the website or ad that brought you here, and the time and date of visits.
  • Cookies, pixels, and similar tools: see "Cookies, pixels, and analytics" below.

Information from other sources

  • Our payment processors and fraud-prevention tools, for example whether a payment was approved or flagged.
  • Shipping carriers, for example delivery status and tracking events.
  • Advertising and analytics partners, for example information about which ad you clicked.

We do not intentionally collect sensitive information such as government ID numbers, health information, or precise geolocation.

How we use your information

  • To process, ship, and track your orders, and to send order and shipping updates.
  • To run the Online Goods Room VIP Club if you join: apply member pricing, process membership charges and cancellations, answer billing questions, and keep a record of your consent.
  • To handle questions, claims, refunds, and replacements.
  • To prevent and detect fraud, unauthorized payments, and misuse of our website or membership benefits.
  • To send marketing emails or texts if you have signed up.
  • To remind you if you leave products in your cart or stop partway through checkout, using the email address entered at checkout and, if you agreed to receive text messages, to the phone number entered at checkout. You can stop these reminders by unsubscribing from the email or replying STOP to a text.
  • To show you relevant ads on other websites and apps and to measure how our ads perform.
  • To understand how visitors use our website and improve it.
  • To meet legal, tax, and accounting obligations, and to establish or defend legal claims.

Cookies, pixels, and analytics

We and our partners use cookies, pixels, and similar technologies on our website. They help us:

  • Run the store: keep items in your cart, remember your checkout progress, and keep the website secure. These are necessary for the website to work.
  • Measure and improve: analytics tools tell us which pages are visited and how the website performs.
  • Advertise: advertising pixels, including the Meta Pixel (for Facebook and Instagram ads), record events such as page views, add-to-cart actions, and purchases. This lets us measure our ads and show ads to people who visited our website or who are similar to our customers. These partners may combine this with information they already have about you under their own privacy policies.

You can block or delete cookies in your browser settings; the store may not work fully without necessary cookies. You can also use the choices described under "Your privacy choices" below. To learn about Meta's ad settings, visit your Facebook or Instagram ad preferences.

How we share your information

We share personal information only as described here:

  • Shopify, the e-commerce platform that hosts our store. Shopify processes information on our behalf; you can read how Shopify handles personal information in its own privacy policy.
  • Payment processors and the checkout and billing providers that process your order payments and membership charges.
  • Suppliers, fulfillment partners, and shipping carriers that prepare and deliver your order. They receive your name, shipping address, and the items to ship, and sometimes your phone number for delivery.
  • Customer service, email, and text message providers that help us send messages and answer your requests.
  • Advertising and analytics partners, such as Meta, which receive device and activity data through pixels and similar tools as described above.
  • Fraud-prevention services that help us check suspicious orders and payments.
  • Legal and safety reasons: when required by law, court order, or legal process; to protect our rights, customers, or others; or in connection with a bank or card dispute about a charge.
  • Business transfers: if our business is sold, merged, or reorganized, personal information may be transferred to the new owner under this policy.

We do not sell personal information for money. Sharing device and activity data with advertising partners for targeted ads may count as "selling" or "sharing" under some US state laws. You can opt out of this as described below.

Your privacy choices

  • Targeted advertising: to opt out of the use of your information for targeted ads, visit Your Privacy Choices. Where required by law, we honor Global Privacy Control (GPC) signals sent by your browser as an opt-out request for that browser.
  • Marketing emails: click "unsubscribe" in any marketing email. You will still receive messages about your orders and, if you are a member, your membership.
  • Text messages: if you signed up for marketing texts, reply STOP to any message to stop them.
  • Cookies: adjust your browser settings to block or delete cookies.

Your rights under US state privacy laws

Residents of California, Colorado, Connecticut, Virginia, and other states with consumer privacy laws may have the right to:

  • Know what personal information we have collected about you and how we use and share it.
  • Get a copy of your personal information in a portable format.
  • Correct inaccurate personal information.
  • Delete your personal information, subject to legal exceptions (for example, records we must keep for taxes, order history, or proof of membership consent and cancellation).
  • Opt out of the sale or sharing of your personal information and of targeted advertising.
  • Not be treated differently for using any of these rights.
  • Appeal our decision if we deny your request, where your state law provides this right.

How to make a request: email info.onlinegoodsroom@gmail.com with the subject "Privacy Request" or call +1 (800) 979-1521, and tell us what you would like us to do; or use Your Privacy Choices to opt out. We will confirm your identity by matching information you give us, such as your email address and order number, with our records. You may use an authorized agent; we may ask the agent for proof that you authorized them, and may ask you to confirm your identity directly. We respond within the time required by law, which is 45 days in California and many other states. To appeal a denied request, reply to our response with the word "Appeal."

Additional information for California residents

In the past 12 months we have collected the categories of personal information described in "Information we collect": identifiers (such as name, email, address, IP address), customer records, commercial information (orders and membership history), internet and device activity, general location derived from IP address, and, if you send us photos or call us, audio or visual information. We collect it from the sources, use it for the purposes, and disclose it to the categories of recipients described in this policy. Device and activity data disclosed to advertising partners may be considered "sold" or "shared" for cross-context behavioral advertising; you can opt out at Your Privacy Choices. We do not knowingly sell or share the personal information of anyone under 16. We do not use or disclose sensitive personal information for purposes that would give you the right to limit its use. California residents may also ask us, once per year, for information about any disclosure of personal information to third parties for their own direct marketing purposes.

How long we keep information

We keep personal information for as long as we need it for the purposes in this policy. Order and payment records are kept as long as needed for tax, accounting, and legal purposes. Membership records, including proof of your consent, your charge history, and your cancellation, are kept for as long as needed to answer questions about charges and to show what you agreed to. Marketing data is kept until you unsubscribe or ask us to delete it. When we no longer need information, we delete it or remove details that identify you.

Security

We use reasonable safeguards to protect personal information, and our store runs on a platform that encrypts checkout data in transit. Payment details are handled by our payment processors, not stored by us. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If you think your information has been misused, please contact us right away.

Children

Our website is meant for adults. We do not knowingly collect personal information from children under 13. Only adults may join the Online Goods Room VIP Club. If you believe a child has given us personal information, contact us and we will delete it.

Links to other websites

Our website may link to websites and services run by others, such as carrier tracking pages or social media. Their privacy practices are governed by their own policies, not this one.

Where your information is processed

We operate in the United States. Some of our service providers may process information in other countries. When that happens, we rely on them to protect it as required by applicable law.

Changes to this policy

We may revise this Privacy Policy when our practices or the law change. We will change the "Last updated" date at the top and, if the changes are significant, we will give you notice on our website or by email.

Contact us