Términos del servicio

Last updated: October 27, 2026

These Terms of Service ("Terms") are an agreement between you and Online Goods Room ("we," "us," "our"), which operates the online store at https://onlinegoodsroom.com (the "Store"). They apply whenever you visit the Store, buy from us, or join the Online Goods Room VIP Club.

Please read Section 18 carefully. It requires most disputes to be resolved through individual arbitration instead of in court, and it waives class actions and jury trials. It also explains how you can opt out of arbitration.

1. Accepting these Terms

By using the Store or placing an order, you agree to these Terms and to the policies they refer to: our Privacy Policy, Shipping Policy, Refund Policy, and, if you join the membership, our Subscription Terms. If you don't accept them, please don't use the Store.

2. Who can use the Store

  • You must be at least 18 years old, or the age of majority where you live, to place an order or join the membership.
  • You must give accurate, current, and complete information when you order, and use only payment methods you are authorized to use.
  • If you create an account, keep your login details private. You are responsible for activity under your account, and you should tell us promptly if you think someone else has used it.
  • We currently ship only to addresses in the United States.

3. Products, descriptions, and pricing

  • We try to describe and show each product accurately. Colors and details can look slightly different depending on your screen, and product packaging may change from time to time.
  • All prices are in US dollars. The price you pay is the price shown at checkout when you place your order.
  • Products are available while supplies last. We may limit quantities per customer or per order, and we may stop offering a product at any time.
  • Errors: despite our efforts, a price, description, or availability status may occasionally be wrong. If we find a clear error affecting your order, we will contact you before shipping and let you choose to continue at the correct price or cancel for a full refund.

4. Orders and payment

  • When you place an order, you make an offer to buy the products in it. We accept your order when we ship it. We may decline or cancel an order, for example if a product is unavailable, if there is a pricing error, or if we suspect fraud or an unauthorized payment. If we cancel an order after charging you, we refund the full amount you paid for it.
  • You authorize us and our payment processors to charge your payment method for the total shown at checkout.
  • What you pay: the product prices, shipping, shipping protection only if you choose to add it ($3.95), and any sales tax required by law. Shipping charges for non-members are calculated and shown at checkout before you complete your purchase. We do not charge a handling fee.
  • If you join the Online Goods Room VIP Club, membership charges are made separately on the schedule described in Section 5.
  • Disputing a charge: if you dispute any charge, please tell us within 30 days after it shows up on your statement, so we have a chance to look into it. Missing this window does not waive any right you have under consumer-protection law or your card issuer's dispute process.

5. Online Goods Room VIP Club

The Online Goods Room VIP Club is an optional, automatically renewing paid membership. Its full rules are in our Subscription Terms, which are part of these Terms. In short:

  • How you join: you join only by checking an unchecked box at checkout, shown next to the membership price and terms, before you pay. If you leave it unchecked, you are not enrolled. Checking the box again while you are already an active member does not create a second membership.
  • Charges: your first membership charge of $34.99 is made 14 days after the date of your order, and then $34.99 is charged every 28 days until you cancel. Membership charges may be subject to applicable sales tax.
  • Benefits: 50% off the listed price (the regular price shown on the product page) of products in our VIP Collection. Members get free shipping on eligible member orders. Members also get access to member-only offers. Benefits apply to orders placed after you join; the order in which you join is charged at the regular listed price.
  • No renewal reminders: we do not send a reminder before each renewal charge and are not required to. The price and schedule are shown at checkout and in the Subscription Terms, so you can cancel any time before your next billing date.
  • Cancelling: you can cancel at any time online at https://cancel.onlinegoodsroom.com using only the email address you used when you joined, or by contacting our support team. Cancelling stops all future membership charges. There is no cancellation fee.
  • Refunds: cancelling does not reverse charges already processed. Duplicate or mistaken charges are refunded; other requests are reviewed as described in the Subscription Terms.

If these Terms and the Subscription Terms conflict on a membership topic, the Subscription Terms control.

6. Shipping and delivery

We process orders within 1–3 business days, and delivery usually takes 6–12 business days after shipment. These are estimates, not guaranteed delivery dates. If we cannot ship within the stated processing time, we will tell you and offer you the option to cancel for a full refund. Shipping costs, optional shipping protection, tracking, and address changes are explained in our Shipping Policy. Responsibility for loss of or damage to your order passes to you when the package is delivered to the address you gave us.

7. Returns, claims, and order cancellations

We do not accept returns or issue refunds for change of mind or personal preference; every order is still covered for the problems listed below. Those problems are: items that arrive damaged, incorrect, or defective, and packages that are not received. Claims must be made within 15 days of delivery, with your order number and photos, as set out in our Refund Policy. An approved claim is resolved with a replacement, store credit, or a refund, whichever we choose. A shipped order can no longer be cancelled.

8. Promotions and discount codes

  • Discount codes and promotions are subject to the conditions shown with them, such as an end date, eligible products, or one use per customer.
  • Unless we say otherwise, discount codes cannot be combined, exchanged for cash, or applied to orders already placed.
  • We may cancel a code that is being used fraudulently or in breach of its conditions.

9. Emails, text messages, and checkout reminders

  • By placing an order or joining the membership, you agree that we may communicate with you electronically, and that electronic notices satisfy any requirement that they be in writing.
  • We send service messages about your order and shipping. You receive these even if you unsubscribe from marketing.
  • If you leave products in your cart or stop partway through checkout, we may remind you by email at the address you entered at checkout and, if you agreed to receive texts, by text at the number you entered.
  • We send marketing emails or marketing text messages only if you sign up for them. Consent to marketing messages is never a condition of buying anything.
  • You can opt out at any time: click unsubscribe in any of our emails, or reply STOP to any of our texts. Message and data rates may apply to texts, and message frequency varies.

10. Our content and intellectual property

The Store and its content, including text, images, graphics, logos, product photos, page designs, and software, belong to us or to those who license them to us, and are protected by intellectual property laws. You may view and print pages for your personal, non-commercial use. You may not copy, reproduce, republish, sell, or create works based on our content, or use our name or logos, without our written permission.

11. Reviews and other content you submit

  • Reviews shown on the Store come from customers. We do not edit reviews in a way that changes their meaning.
  • If you post a review, comment, photo, or other content on the Store, or send us suggestions, you confirm that it reflects your own honest experience, that you have the right to share it, and that it does not break any law or anyone else's rights.
  • You give us a non-exclusive, royalty-free, worldwide license to use, reproduce, display, and adapt that content (for example, cropping a photo or fixing a typo) in connection with the Store and our marketing. We may show your first name and last initial with it.
  • We may decline or remove content that is abusive, misleading, off-topic, contains personal information, or breaks these Terms.

12. Prohibited uses

When using the Store, you agree not to:

  • break any law or encourage others to do so;
  • place orders with payment details you are not authorized to use, or provide false information;
  • buy products or use membership benefits for resale or other commercial purposes;
  • misuse discount codes, create multiple accounts to get benefits you are not entitled to, or file claims you know are false;
  • upload or send viruses or other harmful code, or interfere with the security or operation of the Store;
  • use bots, scrapers, or other automated tools to access, copy, or collect data from the Store;
  • harass, threaten, or abuse our staff or other customers; or
  • pretend to be someone else or misrepresent your connection to any person or business.

13. Third-party services and links

The Store uses services provided by others, such as our e-commerce platform, payment processors, and shipping carriers, and may link to other websites. Those services are governed by their own terms and privacy policies. We are not responsible for content or practices of websites we do not control.

14. Your privacy

Our Privacy Policy explains how we collect, use, and share personal information, and the choices you have, including the option to opt out of targeted advertising at Your Privacy Choices.

15. Disclaimers

We work to keep the Store running smoothly and our information accurate, but the Store is provided "as is" and "as available." To the extent the law allows, we disclaim all warranties not expressly stated in these Terms or our policies, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not promise that the Store will always be available, uninterrupted, or error-free. Products are intended for ordinary household use as described on their product pages; please follow any instructions and warnings that come with them. Nothing in these Terms limits any warranty or right that the law gives you and that cannot be waived.

16. Limitation of liability

As far as the law permits:

  • we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or lost data, arising from your use of the Store or our products; and
  • our total liability for any claim relating to the Store, an order, or the membership is limited to the amount you paid us for the product or membership charge that the claim is about.

Some states do not allow these limits, so they may not fully apply to you. Nothing in these Terms limits liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.

17. Indemnity

If a third party brings a claim against us because you broke these Terms, broke the law, or infringed someone else's rights through content you submitted, you agree to cover our reasonable losses and costs, including reasonable attorneys' fees, arising from that claim. This does not apply to the extent the claim was caused by our own conduct.

18. Resolving disputes

18.1 Notice and informal resolution first

Most concerns can be fixed quickly by contacting us at info.onlinegoodsroom@gmail.com or +1 (800) 979-1521. Before either of us starts an arbitration or court case (other than a small claims case or a request covered by Section 18.4), the person bringing the claim must send the other a written notice of dispute. Your notice goes by email to info.onlinegoodsroom@gmail.com; ours goes to the email address on your order. The notice should include your name and email address, your order number if there is one, a description of the problem, and the outcome you want. For 60 days after the notice is received, both sides agree to try in good faith to resolve the dispute, including by phone or video call if either side asks. Following this step is required before starting arbitration. Deadlines for bringing a claim, including statutes of limitations, are paused during this period.

18.2 Binding individual arbitration

If the dispute is not resolved informally, you and we agree that it will be decided by binding individual arbitration, not in court, except as described in Section 18.4. This covers any dispute relating to the Store, our products, your orders, the membership, or these Terms.

  • The arbitration will be administered by ADR Services, Inc. under its applicable rules, before one arbitrator.
  • The Federal Arbitration Act governs this agreement to arbitrate.
  • Hearings will be held by phone or video where possible; if one must be in person, it will be held near where you live whenever practical.
  • If you cannot afford the filing and administrative fees and the provider does not waive them, we will pay the part that exceeds what you would have paid to file the same claim in court.
  • The arbitrator can award the same individual relief a court could award, including damages and attorneys' fees where the law allows, and will issue a written decision explaining the main reasons for it.

18.3 No class actions and no jury trials

You and we each waive any right to have a jury decide a dispute, and any right to bring or join a class action, collective action, or other representative proceeding. Claims may be brought only on an individual basis. The arbitrator may not combine claims of different customers or award relief to anyone other than the individual party bringing the claim, except as provided in Section 18.6. If this waiver is found unenforceable for a dispute, then the agreement to arbitrate in Section 18.2 does not apply to that dispute, and it will be decided by a court as set out in Section 19.

18.4 Exceptions

  • Either side may bring an individual claim in small claims court if it qualifies there and stays there.
  • Either side may ask a court for an injunction to stop the infringement or misuse of its intellectual property.
  • Nothing here prevents you from bringing a matter to the attention of a government agency, or from disputing a charge with your bank or card issuer.

18.5 Public injunctive relief

Where applicable law does not allow a waiver of claims for public injunctive relief (for example, California law as applied in McGill v. Citibank, N.A.), a request for public injunctive relief may be decided by a court, and the other claims in the dispute will be paused until the arbitration of them is finished.

18.6 Mass arbitration

If 20 or more similar arbitration demands are filed by or with the help of the same law firm or coordinated group, the arbitration provider will handle them in batches of 20 demands, each batch with one set of fees and one schedule. This is a way to handle many individual claims efficiently; it does not allow class arbitration.

18.7 Your right to opt out

You can opt out of arbitration and of the waivers in Section 18.3 by emailing info.onlinegoodsroom@gmail.com with the subject "Arbitration Opt-Out" within 30 days after you first accept these Terms (for example, by placing your first order). Include your name and the email address used for your orders. Opting out does not affect any other part of these Terms or your relationship with us.

18.8 Changes to this section

Should we materially change this Section 18 later, you may reject the change by emailing us within 30 days after it is posted. If you do, the version of this section you previously agreed to continues to apply to you.

19. Governing law and courts

These Terms are governed by the laws of Wyoming and applicable US federal law, without regard to conflict-of-law rules. Any dispute that is not subject to arbitration will be decided by a state or federal court in Wyoming, unless the law where you live gives you the right to bring it in your local courts. Nothing in these Terms removes consumer protections that the law of the state where you live gives you and that cannot be waived by contract.

Notice for California residents

Under California Civil Code Section 1789.3, California users are entitled to the following consumer rights notice: the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210. You can reach us at info.onlinegoodsroom@gmail.com.

20. Suspension and termination

We may suspend or end your access to the Store, cancel open orders, or end a membership if you break these Terms, if we reasonably suspect fraud or unauthorized use, or if required by law. If we cancel an order that you have paid for, we refund what you paid for it. If we end a membership for a reason that is not your fault, such as closing the program, we will give reasonable advance notice, no further membership charges will be made, and we may, at our discretion, give a pro-rata courtesy refund of any prepaid membership amount. Sections that by their nature should continue after termination, such as Sections 10, 11, and 15 through 19, continue to apply.

21. Changes to these Terms

We may revise these Terms when our practices or the law change. We will post the new version on this page and change the "Last updated" date. Changes apply to orders placed and use of the Store after they are posted, not to orders you placed earlier. Changes to the membership price or important membership terms follow the notice rules in our Subscription Terms. Changes to Section 18 follow Section 18.8.

22. General

  • These Terms, together with the policies they refer to, make up the whole agreement between you and us about the Store.
  • If any part of these Terms is found unenforceable, the rest stays in effect.
  • If we do not enforce a part of these Terms right away, we can still enforce it later.
  • You may not transfer your rights under these Terms to someone else. We may transfer ours to a business that takes over the Store, with notice to you.
  • We are not liable for delays or failures caused by events we cannot reasonably control.
  • Headings are for convenience only.

23. Contact us