Política de reembolso

Last updated: October 27, 2026

This policy explains our rule on returns, what to do if an order arrives with a problem, how refunds work, and how membership charges are handled. It applies to orders placed at https://onlinegoodsroom.com, operated by Online Goods Room.

Returns

We do not accept returns or issue refunds for change of mind or personal preference; every order is still covered for the problems listed below.

Please don't mail anything back without contacting us first. If an item needs to come back, we will tell you where to send it.

Problems you can claim for

  • Damaged: the item arrived broken, cracked, crushed, or otherwise damaged.
  • Incorrect: you received a different product, color, or size than you ordered, or an item you paid for was missing from your package.
  • Defective: the item does not work as described on its product page.
  • Not received: your package did not arrive.

Time limit for claims

Contact us within 15 days of delivery. For a package that has not arrived, contact us within 15 days after the end of the estimated delivery time in our Shipping Policy.

How to make a claim

Email info.onlinegoodsroom@gmail.com or use our contact page and include:

  • Your order number.
  • A short description of the problem.
  • Clear photos of the item, the damage or defect, the packaging, and the shipping label. For an incorrect item, a photo of what you received.

Keep the item and its packaging until your claim is settled, in case we need more information.

What happens after you send a claim

We review each claim and reply by email. An approved claim is resolved with a replacement, store credit, or a refund, whichever we choose.

Packages marked as delivered

A package that tracking shows as delivered is not automatically eligible for a claim. Before contacting us, please check around your property, with neighbors and your building's mail area, and with the carrier, and allow a little extra time, since carriers sometimes mark a package delivered before it arrives. If it still hasn't turned up, contact us within 15 days of the delivery date shown in tracking and we will review it.

Optional shipping protection

Shipping protection is an optional add-on offered at checkout for $3.95. It covers packages that are lost, stolen, or damaged in transit, including a package marked as delivered that you cannot find. To use it, make a claim as described above. An approved claim is resolved with a replacement, store credit, or a refund, whichever we choose.

What claims do not cover

  • Change of mind or personal preference when the item arrived as described.
  • Orders shipped to an address that was entered incorrectly at checkout.
  • Damage caused by misuse, accidents, or normal wear after delivery.
  • Claims made after the time limits above, except where the law requires otherwise.

Cancelling an order

If you want to cancel an order, contact us as soon as possible. If it has not shipped yet, we will try to cancel it and refund you in full. A shipped order can no longer be cancelled.

How refunds are issued

Approved refunds go back to the original payment method and typically appear within 5–10 business days, depending on your bank or card issuer. We do not charge a handling fee.

VIP membership charges

The Online Goods Room VIP Club is optional. You join only by checking an unchecked box at checkout, shown next to the membership price and terms, before you pay. If you join, your first membership charge of $34.99 is made 14 days after the date of your order, and then $34.99 is charged every 28 days until you cancel.

You can cancel at any time online at https://cancel.onlinegoodsroom.com using only the email address you used when you joined, or by contacting our support team. Cancelling stops all future membership charges. There is no cancellation fee.

  • Cancelling does not reverse charges already processed. We generally do not refund membership charges processed before you cancelled, except where the law requires a refund.
  • If you are charged twice for the same billing period, charged after you cancelled, or charged by mistake, we refund that charge in full.
  • We may, at our discretion, give a full or partial courtesy refund.
  • If you think a charge was a mistake, or you didn't mean to join, contact us promptly and we will review your request.

The full rules are in our Subscription Terms.

Before you dispute a charge

If something is wrong with an order or a charge, please contact us first. We can usually fix it faster than a bank or card dispute, and contacting us does not take away your right to ask your bank to review the charge.

Contact us